Shipping policy
At SM Gems India, we are committed to delivering your jewelry safely and on time. Please review our shipping policy below:
1. Processing Time
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All orders are processed within 1β3 business days after payment confirmation.
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Customized or made-to-order jewelry may require additional time (you will be notified before purchase).
2. Shipping Methods & Delivery Time
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Domestic Shipping (India): 3β7 business days via trusted courier partners.
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International Shipping: 7β15 business days depending on the destination and customs clearance.
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Delivery timelines may vary due to public holidays, courier delays, or unforeseen circumstances.
3. Shipping Charges
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Domestic Orders: Free shipping within India.
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International Orders: Charges calculated at checkout based on destination and package weight.
4. Order Tracking
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Once your order is shipped, you will receive a tracking number via email or WhatsApp to monitor your delivery.
5. Customs, Duties & Taxes (For International Orders)
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Buyers are responsible for any customs duties, VAT, or import taxes levied by their country.
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SM Gems India is not liable for delays or additional charges due to customs.
6. Packaging
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All items are securely packed in protective boxes to ensure safe delivery.
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Discreet packaging is available upon request.
7. Delays & Issues
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While we strive to deliver on time, SM Gems India is not responsible for delays caused by courier services, natural events, or customs clearance.
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If your package is delayed beyond the expected timeframe, please contact us for assistance.
8. Lost or Damaged Packages
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If your package arrives damaged, please notify us within 48 hours with photos.
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In case of lost shipments, we will coordinate with the courier to resolve the issue.
9. Contact Us
For any shipping-related queries, please contact:
π Phone / WhatsApp: +91-7014410817
π§ Email: smgems026@gmail.com
π Address: P.1A Inderpuri Colony, Kosalya Marg, Brahmpuri, Jaipur β 302002, Rajasthan, India











