Shipping policy

At SM Gems India, we are committed to delivering your jewelry safely and on time. Please review our shipping policy below:

1. Processing Time

All orders are processed within 1–3 business days after payment confirmation.
Customized or made-to-order jewelry may require additional time (you will be notified before purchase).

2. Shipping Methods & Delivery Time

Domestic Shipping (India): 3–7 business days via trusted courier partners.
International Shipping: 7–15 business days depending on the destination and customs clearance.
Delivery timelines may vary due to public holidays, courier delays, or unforeseen circumstances.

3. Shipping Charges

Domestic Orders: Free shipping within India.
International Orders: Charges calculated at checkout based on destination and package weight.

4. Order Tracking

Once your order is shipped, you will receive a tracking number via email or WhatsApp to monitor your delivery.

5. Customs, Duties & Taxes (For International Orders)

Buyers are responsible for any customs duties, VAT, or import taxes levied by their country.
SM Gems India is not liable for delays or additional charges due to customs.

6. Packaging

All items are securely packed in protective boxes to ensure safe delivery.
Discreet packaging is available upon request.

7. Delays & Issues

While we strive to deliver on time, SM Gems India is not responsible for delays caused by courier services, natural events, or customs clearance.
If your package is delayed beyond the expected timeframe, please contact us for assistance.

8. Lost or Damaged Packages

If your package arrives damaged, please notify us within 48 hours with photos.
In case of lost shipments, we will coordinate with the courier to resolve the issue.

9. Contact Us

For any shipping-related queries, please contact:
📞 Phone / WhatsApp: +91-7014410817
📧 Email: smgems026@gmail.com
📍 Address: P.1A Inderpuri Colony, Kosalya Marg, Brahmpuri, Jaipur – 302002, Rajasthan, India