Refund policy
At SM Gems India, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 14-Day Money-Back Guarantee.
Returns
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You may return your item within 14 days of delivery for a full refund.
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The product must be unused, unworn, and in its original condition with all tags, certificates, and packaging intact.
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Customized or personalized items are non-returnable unless they arrive damaged or defective.
Refunds
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Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed to your original method of payment within 7โ10 business days.
How to Initiate a Return
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Contact us via:
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Phone / WhatsApp: +91-7014410817
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Email: smgems026@gmail.com
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Provide your order number and reason for return.
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We will guide you with the return shipping process.
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Customers are responsible for return shipping charges unless the item is defective or incorrect.
Damaged or Incorrect Items
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with photos of the item. We will arrange a replacement or issue a full refund.
Contact Us
For any return or refund queries:
๐ +91-7014410817
๐ง smgems026@gmail.com
