At SM Gems India, we are committed to delivering your jewelry safely and on time. Please review our shipping policy below:

1. Processing Time

• All orders are processed within 1–3 business days after payment confirmation.

• Customized or made-to-order jewelry may require additional time (you will be notified before purchase).

2. Shipping Methods & Delivery Time

• Domestic Shipping (India): 3–7 business days via trusted courier partners.

• International Shipping: 7–15 business days depending on the destination and customs clearance.

• Delivery timelines may vary due to public holidays, courier delays, or unforeseen circumstances.

3. Shipping Charges

• Domestic Orders: Free shipping within India.

• International Orders: Charges calculated at checkout based on destination and package weight.

4. Order Tracking

• Once your order is shipped, you will receive a tracking number via email or WhatsApp to monitor your delivery.

5. Customs, Duties & Taxes (For International Orders)

• Buyers are responsible for any customs duties, VAT, or import taxes levied by their country.

• SM Gems India is not liable for delays or additional charges due to customs.

6. Packaging

• All items are securely packed in protective boxes to ensure safe delivery.

• Discreet packaging is available upon request.

7. Delays & Issues

• While we strive to deliver on time, SM Gems India is not responsible for delays caused by courier services, natural events, or customs clearance.

• If your package is delayed beyond the expected timeframe, please contact us for assistance.

8. Lost or Damaged Packages

• If your package arrives damaged, please notify us within 48 hours with photos.

• In case of lost shipments, we will coordinate with the courier to resolve the issue.

9. Contact Us

For any shipping-related queries, please contact:
📞 Phone / WhatsApp: +91-7014410817
📧 Email: smgems026@gmail.com
📍 Address: P.1A Inderpuri Colony, Kosalya Marg, Brahmpuri, Jaipur – 302002, Rajasthan, India